Terms and Conditions

Scope of Validity

These terms and conditions shall apply to all orders executed by Moving Club ltd. (here in after - the Company), unless barred by mandatory statutory provisions. They shall include all areas of operation of the Company which are described in detail below. Agreements deviating from these terms and conditions are permitted.

Copyright

All the items on movingclub.ca (including, without limitation, the domain name, texts, articles, photographs, images, illustrations, audio and video, etc.) are protected by copyright and belong to Moving Club ltd. The Content may not be otherwise used, reproduced, broadcast, modify, publish, distribute ,published or retransmitted without the prior written permission of the copyright holder. Copying or memorizing any item for purposes other than personal use is strictly forbidden without the prior written permission of Moving Club ltd.

Areas of Operation

On behalf of its customers, the Company acts in the capacity of a moving company, unless refers to itself as a broker and acts as such. In this capacity, the Company concludes agreements with moving contractors and any other involved subcontractors (here in after- the Movers).

Onsite Estimates

Although Company is not required to give estimates, most Companies do provide estimates when requested. The Company may charge you for providing a binding estimate which must clearly describe the service and all services provided. If you have requested the Company to provide more services than those included in the onsite estimate, such as destination charges (i.e., long carry charges, extra stair carry charges, appliances, heavy carry, stopovers) often not known at origin, the Company may demand full payment for those added services at time of the moving services. If you agree to onsite estimate, you are responsible for paying the charges due by cash, or credit card. However, Company reserves the right to request any other method of payment that would be reasonable.

Quotes

The Company will provide the customer with written/oral quote. Accessorial (Additional) Services such as supplying packing materials, appliance carry, piano stair carriers, heavy carry charges that you request to be performed (or are necessary because of landlord requirements or other special circumstances). Charges for these services are in addition to the initial quote charges. Flight Charge's an extra charge for carrying items up or down flights of stairs. Inventory is the detailed descriptive list of your household goods showing the number and condition of each item. Line haul Charges charges for the vehicle transportation portion of your move. These charges apply in addition to the additional service charges. Long Carry is an added charge for carrying articles excessive distances between the Company's vehicle and your residence. Peak Season Rates is higher linehaul charges that are applicable during the summer months, as well as higher rates for the moving services. Our quotes validity is limited in time, either according to the statutory provisions or according to the particular specifications in the quote. Our quotes are confidential and may only be viewed by the persons in charge. We reserve the property rights and copyrights with regard to all drafts. All quotes become invalid if not accepted within 30 days after submission. The Company reserves the right to add any additional fees for other reasonable charges that were not known beforehand. The customer is responsible to accept the quote in written and/or orally provided by the Company and by his/her acceptance of the quote the customer agrees and understands these terms and conditions.

Breaks during the move

Movers are allowed to take 15 minutes breaks every 2 hours. The time spent on these breaks is counted towards the total time of the move and charged to the customer at their hourly rate.

Terms of Payment

All payment shall be made as cash in advance, credit card in advance or cash/credit card upon service completion before unloading the truck A commission of 3% is charged for payment by credit card (Visa, MasterCard). The Company reserves the right to request a different method of payment. Retention of payments and offsetting of outstanding invoices against counterclaims which we did not accept is not permitted.

Default of Payment

A monthly administration fee of 3% shall be applicable for all late payments. Storage in default of payment more than 30 days is subject to sale or disposal of goods. All costs at owners expense. Deposits are non refundable upon cancellation but may be applied to a future booking if more than 10 days notice is given.

Cancellation Policy

The Company provides the best services to its customers. However, in some occasions such as force major and inability to provide the customer with the moving service which is beyond its control the Company will not be responsible to compensate the customer in case of cancellation.

Prices and Orders

All prices included in price lists and flyers are non-binding. The specified prices refer to the following means of payment: cash payment, advance payment by bank transfer and payment upon completion of service. In the event of changes during order fulfillment due to price increases, additional fiscal charges, third party rate increases or major currency fluctuations, we reserve the right to adjust prices accordingly. In the event of cancellation of an order, the costs for our activities will be charged to the customer. The incoming written/oral order for service is not a contract. Should customer's move be cancelled or delayed or if the customer decides not to use the Company, the customer should promptly cancel the order.

Review

The Company carefully reviews all incoming orders. However, the Company is not obligated to perform weight or measurement checks. Should the Company identify unclear points, the Company shall clarify these with the customer as quickly as possible.

The Customer's Liability

The customer is liable for the customer's own mistakes and failures as well as the mistakes and failures of the customer's subcontractors, in particular for all consequences resulting from any of the following: - Packaging by the customer or his/her subcontractors. - Incorrect, inaccurate or missing information provided by the customer in the order and not confirmed in the quote.

Claims

In case of request for claims the customer shall file a written complaint by email. There are two types of complaints: 1. For large items such as furniture the complaint shall be filled no later than 72 hours after completion of the move. 2. For small items the complaint shall be filled within 20 days after completion of the move. The Company offers their client basic liability coverage (provided free of charge) of up to 0.60 cents per pound for any item damaged or lost. The company reserves its right to conduct an investigation of all filed claims before reaching a solution.

Contractors

If Contractors are involved, the Company shall only be liable for careful selection and instruction thereof. In the event of damage caused by Contractor, the Company is not responsible for the damage.

Data Protection

The Company is entitled to collect and process data gathered in relation to the services. The customer agrees to this collection and processing of data.

Place of Jurisdiction

Canadian law shall be exclusively applicable for any disputes and Toronto, Ontario shall be the place of jurisdiction. The Company will always strive to settle any differences with its customers in an amicable way and by mutual consent.

Changes

Moving Club ltd. reserves the right to change any of the terms of this Website Use Agreement (including, without limitation, any terms or policies ) without prior notice.

Conditions of web site use

The conditions of use regulate the relationship between the Company and any person surfing and/or viewing and/or in any other way using the Site or the information contained therein (hereinafter - the "User").